1. Overview

This Privacy Policy explains how TicketHarmony and SchoolMealPass^™ (each a d/b/a of UnexplainableSolutions, LLC) (“we,” “us,” “our”) collect, use, disclose, and protect information when you access or use our websites, applications, and services (collectively, the “Services”).

This Policy is intended to describe our practices in a clear way. It is not legal advice, and it does not create a contractual warranty about security or system availability.

2. Information We Collect

2.1 Information you provide

• Account details: name (optional in some contexts), email, username, password (stored in hashed form), organization details you submit.
• Support and communications: messages you send us (email, forms, support tickets), and related metadata.
• Operational data you enter: event/ticket/pass configuration, scan/check-in activity, and reporting inputs you or your staff create while using the Services.

2.2 Information we collect automatically

• Device and log data: IP address, browser type, device identifiers, operating system, timestamps, and pages/actions to help keep the Services secure and functional.
• Cookies and similar technologies: used for session management, security, preferences, and analytics (see Section 5).

2.3 Payment information

If your use of the Services involves payments, payment processing is handled by third-party processors (for example, Stripe). We do not store full payment card numbers on our servers. Payment processors may collect and process payment and identity information under their own policies.

3. How We Use Information

• Provide and operate the Services: account access, scanning/check-ins, reporting, and related workflows.
• Security and fraud prevention: protect accounts, prevent abuse, and enforce our Terms of Use.
• Customer support: respond to requests, troubleshoot issues, and communicate about your account.
• Improve the Services: analytics, debugging, feature development, and performance monitoring.
• Legal and compliance: comply with lawful requests and protect rights, safety, and property.

4. How We Share Information

We do not sell personal information. We may share information in these cases:

• Service providers: vendors that help us run the Services (hosting, security, analytics, email delivery, support tooling) under confidentiality obligations.
• Payment processors: to process transactions and prevent fraud (for example, Stripe).
• With your organization: if you use the Services through an organization (school/district, venue, nonprofit), authorized admins may access certain account and operational records.
• Legal: to comply with law, court order, subpoena, or lawful government request, or to protect rights and safety.
• Business transfers: if we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Cookies, Analytics, and Do-Not-Track

We use cookies and similar technologies to keep you signed in, remember preferences, and help protect the Services. We may also use analytics tools (for example, Google Analytics) to understand usage trends and improve the Services.

You can control cookies through your browser settings. If you disable cookies, some features of the Services may not work properly. Some browsers offer “Do Not Track” signals; we do not respond to them in a uniform way because standards vary.

6. Data Retention

We retain information for as long as necessary to operate the Services, provide support, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how the Services are used.

Note: Certain operational records (for example, ticket/pass issuance and scan logs) may be retained to support reporting and auditability.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

• Account information: you can update certain account details through your account settings (where available).
• Communications: you may opt out of non-essential emails by using the unsubscribe link (where included).
• Access / deletion requests: you can request access to or deletion of your account data by contacting us (see Section 12). We may need to retain certain records for legal, security, or operational reasons.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe we have collected such information, contact us and we will take reasonable steps to address it.

10. International Use

The Services are controlled and operated from the United States. If you access the Services from outside the U.S., you understand that information may be processed and stored in the U.S. or other locations where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date when changes are posted. Your continued use of the Services after an update means you accept the revised Policy.

12. Contact

Questions or requests related to privacy can be sent to:

Email: [email protected]
Phone: 888-420-7775