TicketHarmony TicketHarmony®/Privacy Policy
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Privacy Policy

How TicketHarmony and SchoolMealPass™ — each a d/b/a of UnexplainableSolutions, LLC — collect, use, disclose, and protect information when you use our websites, applications, and services.

We do not sell data
No personal information is sold. Ever.
No card numbers stored
Payments run through Stripe. Full card numbers never touch our servers.
Your district owns its data
We process rosters and records on your behalf — not for advertising.
Last updatedFebruary 20, 2026
Privacy requests[email protected] · 888-420-7775

1. Overview

This Privacy Policy explains how TicketHarmony and SchoolMealPass™ (each a d/b/a of UnexplainableSolutions, LLC) (“we,” “us,” “our”) collect, use, disclose, and protect information when you access or use our websites, applications, and services (collectively, the “Services”).

This Policy is intended to describe our practices in a clear way. It is not legal advice, and it does not create a contractual warranty about security or system availability.

2. Information we collect

2.1 Information you provide

Account details: name (optional in some contexts), email, username, password (stored in hashed form), and organization details you submit.
Support and communications: messages you send us by email, form, or support ticket, and related metadata.
Operational data you enter: event, ticket, and pass configuration, roster and registration records, scan and check-in activity, and reporting inputs you or your staff create while using the Services.

2.2 Information we collect automatically

Device and log data: IP address, browser type, device identifiers, operating system, timestamps, and pages or actions — used to keep the Services secure and functional.
Cookies and similar technologies: used for session management, security, preferences, and analytics (see Section 5).

2.3 Payment information

If your use of the Services involves payments, processing is handled by third-party processors such as Stripe. We do not store full payment card numbers on our servers. Payment processors may collect and process payment and identity information under their own policies.

3. How we use information

Provide and operate the Services: account access, scanning and check-ins, reporting, and related workflows.
Security and fraud prevention: protect accounts, prevent abuse, and enforce our Terms of Use.
Customer support: respond to requests, troubleshoot issues, and communicate about your account.
Improve the Services: analytics, debugging, feature development, and performance monitoring.
Legal and compliance: comply with lawful requests and protect rights, safety, and property.

4. How we share information

We do not sell personal information.

We may share information in these cases:

Service providers: vendors that help us run the Services — hosting, security, analytics, email delivery, support tooling — under confidentiality obligations.
Payment processors: to process transactions and prevent fraud (for example, Stripe).
With your organization: if you use the Services through a school, district, venue, or nonprofit, authorized admins may access certain account and operational records.
Legal: to comply with law, court order, subpoena, or lawful government request, or to protect rights and safety.
Business transfers: if we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Cookies, analytics, and Do-Not-Track

We use cookies and similar technologies to keep you signed in, remember preferences, and help protect the Services. We may also use analytics tools (for example, Google Analytics) to understand usage trends and improve the Services.

You can control cookies through your browser settings. If you disable cookies, some features may not work properly. Some browsers offer “Do Not Track” signals; we do not respond to them in a uniform way because standards vary.

6. Data retention

We retain information for as long as necessary to operate the Services, provide support, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how the Services are used.

Note: certain operational records — for example, ticket and pass issuance and scan logs — may be retained to support reporting and auditability.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your choices

Account information: you can update certain account details through your account settings, where available.
Communications: you may opt out of non-essential emails using the unsubscribe link, where included.
Access and deletion requests: request access to or deletion of your account data by contacting us. We may need to retain certain records for legal, security, or operational reasons.

9. Schools and districts Procurement

When a school or district uses the Services, the operational records your staff create — rosters, registrations, ticket and pass issuance, meal-service activity, and scan logs — belong to your organization. We process that information to operate the Services on your behalf. We do not use it to build advertising profiles, and we do not sell it.

Your authorized administrators control who has access, what roles they hold, and what data is entered in the first place. We recommend districts limit the personal information they store to what their program workflows actually require.

Need paperwork for a technology review?

District and organization admins who need a Data Processing Addendum (DPA) or a vendor security overview for a procurement process can email us and we will provide what we have available.

Request a DPA or security overview

10. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe we have collected such information, contact us and we will take reasonable steps to address it.

11. International use

The Services are controlled and operated from the United States. If you access the Services from outside the U.S., you understand that information may be processed and stored in the U.S. or other locations where our service providers operate.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date when changes are posted. Your continued use of the Services after an update means you accept the revised Policy.

13. Contact

Questions or requests related to privacy can be sent to [email protected] or called in at 888-420-7775.

Privacy questions

What districts ask before they sign

Does TicketHarmony sell personal information?

No. We share only with service providers under confidentiality obligations, payment processors, your own organization’s admins, when legally required, or in a business transfer.

Does TicketHarmony store credit card numbers?

No. Payments run through processors such as Stripe. Full card numbers never touch our servers.

Who owns the student and roster data a district enters?

The district does. We process rosters, registrations, and scan activity on your behalf — never to build advertising profiles, never for sale.

Can we get a Data Processing Addendum or vendor security overview?

Yes. Email [email protected] and we will provide what we have available for your procurement review.

How do I request access to or deletion of my data?

Email us or call 888-420-7775. Some records must be retained for legal, security, or operational reasons — including scan logs used for auditability.

How long does TicketHarmony keep data?

As long as needed to operate the Services, support you, and meet legal obligations. Periods vary by data type; operational records may be kept for reporting and auditability.