1. Who We Are

These Terms of Use (“Terms”) govern access to and use of TicketHarmony and SchoolMealPass^™ (each a d/b/a of UnexplainableSolutions, LLC) and our websites, applications, and related services (collectively, the “Services”).

Contact: [email protected] · 888-420-7775

2. Acceptance

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent you have authority to bind that organization.

3. Platform Role

The Services provide tools for organizations to create, distribute, validate, and report on tickets, passes, check-ins, sales, and related workflows. You are responsible for your operational decisions, configurations, staff procedures, and compliance obligations. Third-party services (for example, Stripe for payments) may be used to process transactions.

4. Your Responsibilities

• Provide accurate information and keep account details up to date.
• Maintain appropriate devices, connectivity, and scanning environments.
• Train staff and perform reasonable testing before live use.
• Use the Services in compliance with applicable laws, policies, and program requirements.

5. Acceptable Use

You agree not to misuse the Services. For example, you will not:

• Attempt to access systems or data you are not authorized to access.
• Reverse engineer, copy, scrape, or interfere with the Services or security controls.
• Upload malware or attempt to disrupt availability.
• Use the Services to build or assist a competing product through unauthorized monitoring or replication.

6. Fees, Billing, and Refunds

Fees (if any) are described in your order form, invoice, or written agreement with us. Unless otherwise required by law or explicitly stated in writing, payments are non-refundable once services are provisioned and/or access is provided.

7. Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind (express, implied, statutory, or otherwise), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any outputs (including scans, counts, reports, or results) will be accurate or complete.

8. Limitation of Liability (Important)

To the maximum extent permitted by law, UnexplainableSolutions, LLC (including its d/b/a TicketHarmony and SchoolMealPass) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, loss of revenue or profits, loss of goodwill, business interruption, or the cost of substitute services, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Services or these Terms will not exceed the total amounts paid by you to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim (or $100 if no amounts were paid).

Some jurisdictions do not allow certain warranty exclusions or liability limitations, so some of the above may not apply to you.

9. Data and Privacy

Our Privacy Policy describes how we collect, use, and share information. You agree not to upload or store sensitive personal information unless expressly permitted by your agreement with us and required for your intended use.

10. Changes, Suspension, and Termination

We may update these Terms from time to time. Continued use of the Services after changes become effective is acceptance of the updated Terms. We may suspend or terminate access if we reasonably believe your use violates these Terms or presents security or operational risk.

11. Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles. Venue for any dispute will be in state or federal courts located in Alabama, unless otherwise required by law.

12. Contact

Questions about these Terms? Email [email protected].